Refund Policy

Returns and Refunds

Satisfied or money back 


You’re not 100% satisfied with your product ? Finally, you preferred the other colour ? No problem.

We at Casambu allow you to change your mind by proposing an easy and rapid return system.

3 things to remember about returns and refunds :
  • Return within 30 days
  • Contact us for all return(s) of product(s) : hello@casambu.com
  • Shipping charges of 5.90€ to be paid by the customer for environmental responsibilization. 
And if you want to know more, see below :)


 

CAN I RETURN ONE OR SEVERAL ITEMS?

Yes. You have 30 days after the reception of your order to return it. 

 

HOW MUCH ARE THE SHIPPING CHARGES FOR A RETURN ?

We want to responsibilize our customers concerning the management of product returns and the environmental impact generated by returns.  

We therefore apply return shipping charges of 5.90 € to be paid by the customer. This amount will be deducted from the refund of the item(s)

Please contact us for all returns due to delivery problems or defective items.


 

WHAT ARE THE RETURN CONDITIONS ?


The item has to be returned in its original condition and has to be complete (packaging, accessories, etc.) within the withdrawal period of 30 days to allow further commercialization in new condition.

Damaged, spoiled, dirtied or incomplete items or in any other condition which gives the impression that they have been used will not be refunded. They can be returned in their current condition to the customer if requested and shipping charges are to be paid by the customer.

During the period of private sales and reduced price sales, sale items are not taken back or exchanged.


 

CAN I EXCHANGE ONE OR MORE ITEMS ? 

We do not exchange items. Returns are only refunded. If the size or colour of an item does not satisfy you, we advise you to place a new order on our website.


 

HOW DO I RETURN MY ITEMS?
  1. Write to us at hello@casambu.com asking us for a return by specifying your order number and product(s) to be returned.
  2. Download and print the return form. 
  3. Pack the intact, unwashed and unused product(s) together with the original label and packaging inside the parcel of your commande? accompanied by your completed return form 
  4. Post your product(s).

The use of our return form is mandatory. We will not refund return shipping charges due to posting a parcel without our return form. 


     

    WHAT ARE THE REFUND TERMS?


    When our Customer Service has received and checked your return, we will directly refund you on the account used to make the purchase within 3 to 5 business days. You will receive confirmation by email. 

    When the refund is made, the amount will appear on your bank account within about 3 days. Periods can vary according to your bank.


     

    (last update - 25.08.2021)