Refund policy

Returns and Refunds

Satisfied or Money Back Guarantee  


Are you not 100% satisfied with your product? You've decided that you prefer a different color? No problem.

At Casambu, we allow you to change your mind by providing an easy and fast return system.

3 things to remember about returns and refunds :
  • Returns must be done within 30 days
  • Contact us for all return(s) of product(s) : hello@casambu.com
  • Shipping charges of 5.90€ will apply to the  customer to take care of environmental responsibility. 
If you want to know more, see below :)


 

CAN I RETURN ONE OR SEVERAL ITEMS?

Yes. You have 30 days after the reception of your order to return it. 

 

HOW MUCH ARE THE SHIPPING CHARGES FOR A RETURN ?

We want our customers to be responsible concerning the management of product returns and the environmental impact generated by returns.  

Therefore, we will apply the following return shipping charges to be paid by the customer. This amount will be deducted from the refund of the item(s).

  • France :  5.90 €
  • European Union (outside of France) : 9.90 €
  • Countries outside of the European Union (Switzerland) the return shipping charge will be paid entirely by the customer. 

Please contact us for all returns due to delivery problems or defective items.

 

WHAT ARE THE RETURN CONDITIONS ?


The item must be returned in its original condition and must be complete (packaging, accessories, etc.) within the withdrawal period of 30 days to allow further commercialization of the product.

Damaged, spoiled, dirtied, incomplete items or any other condition which gives the impression that they have been used will not be refunded. They can be returned in their current condition to the customer if requested and shipping charges are to be paid by the customer.

During the period of private sales and reduced price sales, sale items are not taken back or exchanged.


 

CAN I EXCHANGE ONE OR MORE ITEMS ? 

We do not exchange items. Returns are only refunded. If the size or colour of an item does not satisfy you, we advise you to place a new order on our website.


 

HOW DO I RETURN MY ITEMS?
  1. Write to us at hello@casambu.com and request a return by specifying your order number and product(s) that you wish to be returned.
  2. Download and print the return form. 
  3. Pack the products(s), unwashed and unused with the original label and packaging inside the parcel of your order accompanied by your completed return form. 
  4. Ship your returned products.

The use of our return form is mandatory. We will not refund return shipping charges due to posting a parcel without our return form. 


     

    WHAT ARE THE REFUND TERMS?


    When our Customer Service has received and checked your return, we will directly refund you on the account used to make the purchase within 3 to 5 business days. You will receive a confirmation by email. 

    When the refund is processed, the amount will appear on your bank account within about 3 days. Periods can vary according to your bank.


     

    (last update - 25.03.2023)