Frequently Asked Questions
Do you have a question?
That’s fine - we (hopefully) have the answer!
We try to answer all your questions and requests as quickly and as detailed as possible. You can read some answers for Frequently Asked Questions below :)
- I forgot my username and/or password, what should I do?
It’s very easy! Your identification is simple to find: it’s your email address. To recover your password, click on “My account” at the top of the homepage, then “ Forgot your password?”. Enter your email address and you will receive your new password by email. Then you can access your account.
- How do I change my account information?
Connect to your “My account” space using your email address and password. Then you can change, add or delete a delivery address in the “My delivery addresses” section.
What about the prices? Are all taxes included ?
The prices on our website are the prices recommended by the brands we work with. Our prices include all taxes for orders destined to the countries of the European Union.
- What do I do if a product is not immediately available?
- I would like to change or cancel my order. Is this possible?
This depends on how far your order has been processed. If your order is already at the “In preparation” stage we cannot change it anymore.
For all other requests, please contact the Casambu team by email with your order number and the reference of your product(s): email@example.com or use the contact form.
- Has my order been taken into account?
When you have validated your order and made your secure payment, a confirmation email will be sent to you. It is a summary of the order containing the type, quantity, the price of the products selected, the payment method and the delivery address.
- How can I find the details of my orders?
You can find the details and order history in your account under the heading “Order history”.
- Is it possible to have gift wrapping?
Not yet but our team is working on it. We hope it will be available soon :)
|DELIVERY AND RETURNS|
What should I do if my package is damaged?
We’re sorry to hear that ! First of all, remember to check your parcel thoroughly when it is delivered. Open, damaged or wet parcels should not be accepted from the delivery man.
Please declare all delivery problems to our team within 24 hours following the reception of your order. You can also contact us by email at our address firstname.lastname@example.org together with the following information:
- Order number
- List of the product(s) concerned
- Photos of the damaged product(s). It is important to keep the damaged product(s) in the condition you received it/them.
We will quickly find a solution together for this inconvenience.
I have technical problems. What should I do?
If you have technical problems, errors or dysfunctions on our Casambu.com website, do not hesitate to get in touch with us on our contact form or by email. We will do our best to make the necessary changes.
Where can I read the General sales conditions?
By clicking here or directly at the bottom of the home page of our website www.casambu.com. We can also send them to you by email if requested.
YOU HAVEN’T FOUND THE ANSWER TO YOUR QUESTION?
Contact us :).