It's very easy ! Your identifier is easy to find: it is your email address. To find your password, click on “My account” at the top of the home page, then “Forgotten password”. Enter your email address and you will then receive your new password by email. You will then be able to access your account.

Log in to your “My Account” space using your email address and password. You will then be able to modify, add or delete a delivery address in the “My delivery addresses” section.

All the products available on our e-shop are in stock and waiting for you on our shelves. They can therefore be shipped within 24 hours. Out of stock products are indicated on the product page.

The prices charged on the site are the prices recommended by the brands with which we work. Our prices are displayed All Taxes Included for orders to European Union countries.

If your product has been a victim of its success, you can contact us to find out the restocking date. With a little patience, you can then order your product as soon as it returns to our e-shop.

This depends on the progress of your order. If your order is already in the "preparation in progress" status, we can no longer modify it. For any other request, please contact the Casambu team, with your order number and the reference of your product(s). by email: hello@casambu.com or via the contact form.

After validating your order and making secure payment, a confirmation email will be sent to you. This is an order summary containing the nature, quantity, price of the selected products, payment method and delivery address. If you haven't received it, remember to check your spam folder.

You can find the details and history of your orders on your account in the “Order History” section.

Not yet but our team is working on it. We hope very soon :). We pack your orders with great care and can happily write the message you want to send to the recipient.

You can find all the information regarding the delivery of your order on the “ Deliveries and shipping costs ” page.

You can find all the information regarding returns and refunds on the “ Returns and refunds ” page.

We are sorry to hear this! First of all, remember to check your package carefully upon delivery. Any opened, damaged or wet package must be refused to the delivery person.

Please report any delivery issues to our team within 24 hours of receiving your order. You can contact us by email at the following address: hello@casambu.com by sharing the following information with us:

- Order number
- List of product(s) concerned
- Photos of the damaged product(s). It is important to keep the damaged product(s) in the condition in which you received them.

We will quickly find a solution together for this inconvenience.

If you encounter technical problems, errors or malfunctions on our Casambu.com site, do not hesitate to contact us via our contact form or by email. We will do our best to make the necessary changes.

By clicking here or directly at the bottom of the home page of our site www.casambu.com. We can also send them to you by email upon simple request.